Senior Web Officer
Company:CRDB
POSITION DESCRIPTION:
BACKGROUND
CRDB Bank PLC is the largest
bank in Tanzania in terms of Total Assets with a network of over 100
branches throughout Tanzania. Established on I st July 1996. It is owned
by more than 11.000 shareholders and is one of the fastest growing
banks in the country offering a wide range of microfinance, agent
banking, retail, SME and corporate banking services. Additional
information about the bank can be obtained from our website
http://www.crdbbank.com CRDB Bank Plc is urgently looking for suitable
persons to fill vacant positions that exist in the Department of
Marketing Research & Customer Service at the Head Office.
SUMMARY OF MAIN RESPONSIBILITIES:
Develop, maintain and update the bank's website.
This includes production of web contents in audio, video and written forms.
Maintain a consistent look and feel through all web properties.
Copy, edit and proofread all web contents.
Crafting site promotions, email newsletters and online outreach campaigns.
Manage all online marketing and communications.
Prepare and upload weekly press releases of products and services.
Assure web-based information is achieved for future needs and references Manage the mobile commerce platforms.
Prepare and upload features
stories necessary for brand enhancement Effectively manage the CRDB Bank
social media sites to increase visits and followers Ensure domain
registration and hosting is current.
ACADEMIC QUALIFICATIONS
Bachelors in Science,
communication, public relations, technical writing or related field.
Having excellent command over English and Kiswahili (knowledge of French
will be an added advantage).An additional qualification in IT would be
an added advantage
EXPERIENCE
The candidate should have
minimum 5 years' experience in communications/marketing public
relations, of which at least 2 years must be as a Content/Campaign
Writer and related with Web site development or maintenance of an
organization.
Having experience of handling
social media, applications from different industries will also be
considered but preference will be on for candidates from Banking
Industry.
GENERAL PROFILE AND ATTRIBUTE FOR ALL APPLICANTS
Proficiency in MS Word, Excel, Outlook and Adobe Photoshop skills.
Experience with website
analysis tools (Google analytics, MOZ) Exceptional professional
communication skills to create content that will motivate users to
access the site.
Have combination of technical knowledge and skills in written and graphic communication.
Ability to work under pressure Self motivated and good team player Good planning and organization skills
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APPLICATION INSTRUCTIONS:
Interested candidates who meet
the above criteria should submit an Application Letter accompanied with
copies of academic transcript, certificates and with a detailed up to
date CV with two work related referees addressed to the Director of
Human Resources.
Only applicants shortlisted for interview will be notified.
E-mailed & faxed applications will not be accepted.
Director of Human Resources CRDB Bank Plc
P.O.Box 268
DAR ES SALAAAM
Deadline:20th Feb 2014
Source:The Guardian, 10th February 2014
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Sales Manager
Company:CRDB
POSITION DESCRIPTION:
BACKGROUND
CRDB Bank PLC is the largest
bank in Tanzania in terms of Total Assets with a network of over 100
branches throughout Tanzania. Established on I st July 1996. It is owned
by more than 11.000 shareholders and is one of the fastest growing
banks in the country offering a wide range of microfinance, agent
banking, retail, SME and corporate banking services. Additional
information about the bank can be obtained from our website
http://www.crdbbank.com CRDB Bank Plc is urgently looking for suitable
persons to fill vacant positions that exist in the Department of
Marketing Research & Customer Service at the Head Office.
SUMMARY OF MAIN RESPONSIBILITIES:
Collaborate with Senior
Manager Personal Banking to develop and implement retail sales
strategies to improve market share in all products.
Identifying and analyzing lead generation and cross selling/up selling opportunities.
Lead the team in product/services sales while promoting sales culture through sales campaigns, training and motivation.
Create and executes strategies to promote sales through branches.
Formulate retail sales policies and procedures.
Initiate sales campaign to increase retail sales.
Motivate and engage the sales team initiatives to bring new business through incentivisation scheme.
Generate proposals and other communication mediums to be used by the team directly to customers.
Provide exceptional level of client service and promote sales culture through coaching, guidance and staff motivation.
Participates in community
affairs to increase the Bank's visibility and enhance new and existing
business opportunities Analyzing the market, competitors and recommend
where changes need to be made.
Monitor analyze and report individuals and branch sales performance on monthly basis.
ACADEMIC QUALIFICATIONS
Bachelors Degree or its
equivalent in Business Administration with biases in Marketing and Sales
Possession of postgraduate or masters degree will be an added
advantage.
The candidate should have minimum 7 years' experience in the field of Direct Sales.
Working in any client facing
sales driven industry as a' supervisor or manager for at least three (3)
years will have added advantage,
GENERAL PROFILE AND ATTRIBUTE FOR ALL APPLICANTS
Demonstrated aptitude and desire for sales achievement, strong interpersonal skills in a team environment .
Ability to motivate staff to achieve a high level of performance.
Excellent communication (verbal and written) and people skills.
Creative problem-solving skills, self starter, ability to work independently.
Persuasive sales and negotiating skills.
Confident with effective presentation skills.
Understanding of basic banking products is an added advantage
------------------------------------
APPLICATION INSTRUCTIONS:
Interested candidates who meet
the above criteria should submit an Application Letter accompanied with
copies of academic transcript, certificates and with a detailed up to
date CV with two work related referees addressed to the Director of
Human Resources. Only applicants shortlisted for interview will be
notified.
E-mailed & faxed applications will not be accepted.
Director of Human Resources
CRDB Bank Plc
P.O.Box 268
DAR ES SALAAAM
Deadline:20th Feb 2014
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Manager Call Centre
CRDB
POSITION DESCRIPTION:
BACKGROUND
CRDB Bank PLC is the largest
bank in Tanzania in terms of Total Assets with a network of over 100
branches throughout Tanzania. Established on I st July 1996. It is owned
by more than 11.000 shareholders and is one of the fastest growing
banks in the country offering a wide range of microfinance, agent
banking, retail, SME and corporate banking services. Additional
information about the bank can be obtained from our website
http://www.crdbbank.com CRDB Bank Plc is urgently looking for suitable
persons to fill vacant positions that exist in the Department of
Marketing Research & Customer Service at the Head Office.
SUMMARY OF MAIN RESPONSIBILITIES - MANAGER CALL CENTRE
Driving the strategy for a
full-fledged multilingual call center both inbound and outbound with the
view of creating a virtual customer experience for the customers of the
Bank.
Prepare annual budget plan for the Centre to ensure that all activities and expenses are controlled within the agreed limits.
Manage lead and motivate staff
to achieve the set performance targets for the Centre within the
specified time and ensure the operational level of excellence in
maintained.
Ability to initiate,launch and
manage various call campaigns as per the requirement of the Business
units Manage Service Level Agreement (SLA) with suppliers of key systems
to the call center to ensure that quality services are offered as per
expected level of performance and standards.
Manage Customer Response Time
with the respective business units on customer complaints queries to
ensure that solutions are availed to customers in a timely manner as per
Banks standard.
Monitor and control optimal
staffing levels and devise or create a conducive working environment at
the centre that will foster quick delivery of solutions to customers'
problems and service innovations to ensure there is smooth delivery of
service to customers in line with the overall business strategies.
To carry out any other related duties as may be assigned by the relevant Director.
ACADEMIC QUALIFICATIONS
Degree/Advanced Diploma or its
equivalent in Business Administration from a recognized Training
Institution Possession of a Master's degree will be an added advantage.
EXPERIENCE
The candidate should have
minimum 5 years' experience in a Call center of which at least 3 years
must be as a Call center Supervisor /Manager.
Having experience of both Inbound and outbound call operations and at least managed a call center team size of 50 or above.
The call center may be of any
industry telecom, insurance, banks, utilities etc Applications from call
center experts from different industry will also be considered .
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APPLICATION INSTRUCTIONS:
Interested candidates who meet
the above criteria should submit an Application Letter accompanied with
copies of academic transcript, certificates and with a detailed up to
date CV with two work related referees addressed to theDirector of Human
Resources.
Only applicants shortlisted for interview will be notified.
E-mailed & faxed applications will not be accepted.
Director of Human Resources
CRDB Bank Plc
P.O.Box 268
DAR ES SALAAAM
Deadline:1st March 2014
Source:The Guardian, 10th February 2014
